Detecting Garage Door Problems
When I was first hired in this company, I remember the persistence of the staff administrator about my experience and he insisted on my training. Since day one I was obliged to follow the company's policy to train and get up to date with the new garage doors and openers. The truth is that I had a pretty good experience despite my young age and I couldn't understand this strict policy but then again I was too young then. I was working close to a senior technician, who had tremendous abilities and knowledge, and to be honest I really admired his work.
I remember one time we were called to check a garage mechanism for Mr. Peterson.
He wasn't a regular client of our garage door company and he admitted that he had called a couple of other contractors prior to us but no one managed to find what was wrong with the garage mechanism. The door was sagging to one side slightly and would always open and close in a funny crooked way. All components seemed to be alright and I remember that this seemed to be a very hard task.
My colleague had a different opinion. He opened and closed the garage door many times focusing on its movement and checking all component parts every time he pressed the remote button. He remained silent and kept pressing this button. There was a small jamming problem between the springs and the cable that couldn't be noticed easily. So, we just had to adjust the springs and tighten the loose garage door cable. The problem was actually solved very fast and Mr. Peterson was more than excited.
The customer really thanked us for our excellent job but I knew that only my colleague deserved the credits. I returned to the company and got to work on my skills right away. I trained and trained over and over again and next time we were called to deal with such an odd case, I found myself able to see the tiny difference between proper and faulty garage door parts. I had learned my lesson and knew instantly why our company was so persistent about our training.
It's been many years since that time and many things changed in between. My colleague retired and I work close to younger fellows who are taught by my experience. Mr. Peterson is still a very good client and although he knew that my colleague had done all the good work by detecting the problem to his overhead door, he still asks for me when he calls for maintenance or any other service.
One day I asked him about it and he said that people, who are willing to learn from their mistakes become better technicians and that's why he had full trust in my expertise and good knowledge. I really appreciated his comments and the truth is that I became a very respectful technician over the years. The point is to offer always our best selves especially during garage door services.
